If your home loan is managed by Mr. Cooper, you’re not alone. As one of the largest mortgage servicing companies in the U.S., Mr. Cooper helps millions of homeowners manage their monthly payments, escrow accounts, and refinancing options. Whether you’re a new customer or just trying to understand how the process works, this guide will break it all down.
Who is Mr. Cooper?
Mr. Cooper, formerly known as Nationstar Mortgage, is a mortgage servicer — which means they manage existing loans rather than issuing new ones. Their role is to collect payments, manage escrow accounts, and provide customer support to borrowers.
Services Provided by Mr. Cooper
- Monthly Payment Management – Easy online tools and mobile app for tracking.
- Escrow Services – Handling property taxes and insurance.
- Loan Refinancing – Helping borrowers explore new loan options.
- Customer Assistance – Support for hardship, forbearance, and repayment plans.
Benefits of Using Mr. Cooper
- User-friendly mortgage app for payments and account management.
- Transparency in payment history and escrow tracking.
- Wide range of refinancing options.
How Mr. Cooper Differs From a Mortgage Lender
While mortgage lenders issue the actual loan, servicers like Mr. Cooper manage payments after closing. This is why many borrowers find that their original loan is transferred to companies such as Mr. Cooper, RoundPoint, or Freedom Mortgage.
Tips for Borrowers with Mr. Cooper
- Set up automatic payments to avoid late fees.
- Review escrow statements annually.
- Monitor mortgage rates today — refinancing with Mr. Cooper may help reduce costs.
- Contact customer support immediately if facing hardship.
Common Complaints and Solutions
Some borrowers report challenges with escrow adjustments or communication delays. The best strategy is to:
- Keep written records of all communications.
- Use their online portal to track payments.
- Escalate issues if unresolved.
Want to compare Mr. Cooper with other servicers? Visit our Rates Today page for the latest mortgage rates and check our Resource Hub for guides on choosing the best servicer.